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Abby Connect and Calendly Integration for Scheduling

When Abby Connect logs a New Call Record, details like caller ID, call start date/time and notes are sent through Zapier to help your team coordinate scheduling in Calendly. This connection lets you build automated workflows that turn incoming call data into scheduling actions, so your team can follow up with callers promptly.

Use Cases

  • Schedule Follow-Up Events from Call Records: When Abby Connect logs a New Call Record, Zapier can use the caller ID, notes and call start date/time to schedule a Calendly event for your team. This helps office staff plan return calls or consultations without manually checking call logs.
  • Message-Driven Scheduling Workflows: When Abby Connect receives a New Message, Zapier passes details like caller name and phone number (if available) along with case type to a workflow that schedules a Calendly event. Sales teams can ensure every inquiry gets a timely follow-up meeting on the calendar.
  • Team Notifications with Scheduling Links: When Abby Connect logs a New Call Record, Zapier can send the caller ID and notes to your team along with a Calendly scheduling link. Your support team can quickly review the call details and book the appropriate follow-up appointment.
  • After-Hours Call Scheduling: When a New Call Record is logged by Abby Connect outside business hours, Zapier can create a Calendly event for the next available time slot using the caller ID and call start date/time. Your team can review these scheduled follow-ups each morning and prioritize callbacks.

Features

  • Schedule Calendly Events from Calls: When a New Call Record is logged in Abby Connect, Zapier schedules a Calendly event using caller ID, notes and call start date/time so your team can follow up promptly.
  • Message-Based Scheduling: A New Message in Abby Connect triggers Zapier to schedule a Calendly event using caller name and phone number (if available), helping teams organize consultations efficiently.
  • Automated Scheduling Workflows: Zapier connects each New Call Record from Abby Connect to Calendly, using caller ID and notes to save time coordinating next steps with callers.

Resources

FAQs

How does the Abby Connect and Calendly integration work?

This one-way integration uses Zapier to send Abby Connect data – such as caller ID, notes and call start date/time – into Calendly scheduling workflows. When a new call or message is handled by Abby Connect, Zapier can automatically schedule a follow-up event in Calendly.

What triggers are available for this integration?

The integration supports two Zapier triggers: New Call Record and New Message. Each trigger sends the related call or message details from Abby Connect to Calendly for scheduling follow-ups.

How do I set up the Abby Connect and Calendly integration?

Sign in to Zapier, connect your Abby Connect account using your API key from my.abby.com under Settings, Integrations, Zapier, then choose Calendly as the destination app and configure your desired trigger and scheduling action.

Can Calendly send information back to Abby Connect?

No. This integration is one-way only. Data flows from Abby Connect to Calendly through Zapier. It cannot modify or update any information inside Abby Connect.

What can my team do once call or message data reaches Calendly?

Your team can review scheduled follow-up events created from Abby Connect data. For example, when a New Call Record triggers the workflow, a Calendly event is created with the caller ID and notes, making it easy to prepare for the follow-up conversation.

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