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Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Abby Connect and CallRail Integration Setup

Connect Abby Connect AI receptionist with CallRail to automate phone call data capture and streamline call tracking. This one-way integration sends caller details, notes, and timestamps from Abby Connect directly to CallRail, helping small businesses save time, reduce manual work, and keep every lead organized.

Use Cases

Automated Call Logging: When a new call is received by the Abby Connect AI receptionist, the integration with CallRail automatically sends the call details, notes, and timestamps to a shared spreadsheet, helping small businesses reduce manual work and save time on recordkeeping.
Lead Capture Automation: A small marketing agency can use the Abby Connect virtual receptionist integration to sync every new caller’s contact data into CallRail, creating a consolidated view of inbound leads. This ensures quick follow-up and eliminates duplicate data entry.
CRM Record Creation: Each time the Abby Connect AI receptionist receives a call, the integration with CallRail can trigger a workflow that creates a new customer record in the CRM. Caller ID, notes, and duration are logged automatically, helping teams automate phone call data and maintain consistent records.
Performance Tracking: A service-based business can integrate its phone system through Abby Connect and CallRail to track receptionist activity and call response trends. The automated data flow allows managers to monitor call volume and quality insights without manual updates.

Features

Automate Call Data Sharing: Instantly send Abby Connect call records to CallRail via Zapier triggers.
Create Accurate Records: Generate detailed CallRail entries using Abby call fields like notes and caller ID.
Log Every Interaction: Capture new calls or messages from Abby in CallRail to maintain complete activity history.

Resources

FAQs

How does the Abby Connect and CallRail integration work?

The integration connects Abby Connect AI Receptionist call data to CallRail through Zapier. When calls or messages arrive in Abby, details like caller ID, notes, and timestamps are automatically sent to CallRail for tracking and reporting.

Can I send information from CallRail back to Abby Connect?

No. This integration is one-way only. Data flows from Abby Connect to CallRail through Zapier. You cannot modify, create, or update any records or settings inside Abby from CallRail or any other connected app.

What triggers are available for this integration?

Abby Connect supports two triggers in Zapier: “New Call Record” and “New Message.” When either event occurs, Zapier sends the associated data such as call details or message fields to CallRail or another connected system.

What call details are sent from Abby Connect to CallRail?

Each new call record can include the caller ID, called number, transfer number, receptionist name, notes, and the call start date and time. These fields allow clear tracking of call activity within CallRail or your chosen reporting tool.

How do I set up the Abby Connect integration with Zapier?

Sign in to your Zapier account, then go to Settings > Integrations > Zapier in your my.abby.com dashboard to generate your API key. Use that key in Zapier to create a new Zap and connect Abby Connect to CallRail using the available triggers.

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