How does the Abby Connect integration with Circle work?
The integration sends call and message data from Abby Connect to Circle through Zapier. When a new call record or message is created in Abby, Zapier can automatically log those details in Circle to help keep client information organized.
What data can be shared from Abby Connect to Circle?
The integration can include call notes, caller ID, transfer and called numbers, receptionist name, and date and time. Message details like case type or caller location can also be sent to Circle fields you select.
Can I update Abby Connect settings or contacts from Circle?
No. This is a one-way integration that only moves call and message data out of Abby Connect. You cannot update Abby contacts, receptionists, or configuration through Circle or any other connected system.
How do I set up the Abby Connect and Circle integration?
You will need a Zapier account and your Abby Connect API key, found in your Abby dashboard under Settings, Integrations, Zapier. Create a Zap using Abby Connect as the trigger app and Circle as the action app.
What triggers are available for this integration?
Two triggers can start automations in Zapier: New Call Record and New Message. When either occurs in Abby Connect, Zapier instantly sends that data to Circle so new entries or updates are logged automatically.
