How does the Abby Connect integration with Close work?
The Abby Connect AI Receptionist integration with Close works through Zapier. When a new call record or message is created in Abby, the data is automatically sent to Close, allowing you to log interactions and create records without manual entry.
Is the integration between Abby Connect and Close two-way?
No, the integration is one-way. Data flows from Abby Connect to Close only. You cannot send information from Close to Abby or modify Abby’s data or settings through this integration.
What call details are sent from Abby Connect to Close?
The integration can send key call details including caller ID, call time, receptionist name, transfer number, called number, and receptionist notes. This information is logged in Close to help you track customer interactions.
How do I set up the Abby Connect and Close integration?
Setup requires a Zapier account and an API key from your Abby account under Settings, Integrations, Zapier. In Zapier, select Abby Connect as the trigger app and Close as the action app to map the fields you want sent.
Can I customize what information is transferred to Close?
Yes, you can customize which fields from calls or messages are shared using Zapier’s field mapping. You control how Abby’s call or message details, such as case type or caller notes, appear in your Close workspace.
