How does the Abby Connect and Constant Contact integration work?
The integration uses Zapier to send new call and message data from Abby Connect to Constant Contact. When a call record or message is created, the details can automatically update your Constant Contact lists or notes without manual data entry.
Is the data flow between Abby Connect and Constant Contact two-way?
No. It is a one-way connection that sends information from Abby Connect to Constant Contact. You cannot update, edit, or create data inside Abby through this integration. Abby only serves as a trigger source.
What triggers are available for this integration?
Two triggers are available: New Call Record and New Message. A new call trigger can include caller ID, receptionist name, and call time. The message trigger can include custom fields such as caller location or case type.
How do I set up the integration in Zapier?
To set up, log in to Zapier, choose Abby Connect as the trigger app, and select Constant Contact as the action app. You will need your Abby API key found in your my.abby.com account under Settings, Integrations, then Zapier.
Can this integration import contacts into Abby Connect?
No. The integration cannot import or modify data inside Abby. It only sends call and message data outward to Constant Contact or other connected apps where you manage your contact details.
