Is the Abby Connect and Dropbox integration one-way?
Yes. It is a one-way integration that uses Zapier to send data from Abby Connect to Dropbox. Information such as caller ID, notes and call start date/time can be sent, but no data flows back into Abby Connect.
What triggers are available for sending data to Dropbox?
The integration supports two triggers in Zapier: New Call Record and New Message. When either event occurs in Abby Connect, Zapier can automatically create or update a file in Dropbox with the related call or message details.
How do I set up the Abby Connect and Dropbox integration?
To set up, log in to your Zapier account, choose Abby Connect as the trigger app and select Dropbox as the action app. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier to complete the connection.
What information is sent from Abby Connect to Dropbox?
When a New Call Record trigger fires, Abby Connect sends details like caller ID, notes and receptionist name. For New Message triggers, fields such as caller name, phone number, caller location and case type can also be included if available.
How can teams use Dropbox files created by this integration?
Teams can organize call records and messages in shared Dropbox folders for easy access. This helps reduce manual work by automatically capturing Abby Connect details in a central location where staff can review and manage follow-ups.
