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Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Abby Connect and Facebook Conversions Integration

Connect Abby Connect AI receptionist with Facebook Conversions to automatically log phone call data as conversions, track outcomes, and tag calls by campaign source. This one-way integration helps small businesses save time, reduce manual work, and attribute calls directly to ad performance for clearer ROI insights.

Use Cases

Lead Capture from Calls: When a prospect calls, the Abby Connect AI receptionist logs details like caller ID, timestamp, and notes into Facebook Conversions. This helps businesses sync call leads with ad performance and track ROI without manual work.
Streamlined Follow-Ups: Call records captured by the virtual receptionist automatically integrate into Facebook Conversions. Sales teams can see which ad campaigns generated calls, then follow up with qualified leads more effectively.
Ad Performance Insights: By connecting Abby Connect with Facebook Conversions, small businesses can automate phone call data entry. This makes it easier to measure which campaigns drive calls, saving time and improving advertising decisions.
Simplified Customer Journeys: Each new call or message captured by the AI receptionist is synced to Facebook Conversions. Businesses can better connect offline interactions with digital behavior, creating a full view of how customers engage.

Features

Capture Call Data: Automatically send new call details from Abby Connect into Facebook Conversions.
Log Key Interactions: Record caller info, notes, and receptionist data to strengthen conversion tracking.
Streamline Lead Records: Create conversion events in Facebook using messages and calls logged through Zapier.

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FAQs

How does the Abby Connect and Facebook integration work?

Abby Connect sends call or message data into Zapier, which can then update Facebook Conversions. This allows you to track calls or messages as conversion events without needing to change Abby settings.

What type of data can be sent to Facebook Conversions?

The integration can send call records including caller ID, receptionist, transfer number, and call time. Message fields like case type or caller location can also be included for conversion tracking.

Can Facebook Conversions update settings in Abby Connect?

No, the integration is one-way. Data only flows from Abby Connect into Zapier and then to Facebook. Facebook cannot update or change Abby records or configurations.

What is required to set up the integration?

You will need a Zapier account and an API key from your my.abby.com dashboard under Settings, Integrations, Zapier. Once connected in Zapier, you can create a workflow to send data to Facebook Conversions.

What Abby Connect triggers are supported in Zapier?

The supported triggers are “New Call Record” and “New Message.” Each trigger passes associated details into Zapier, which can then be mapped to create events in Facebook Conversions.

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Abby Connect and Follow Up Boss Integration

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Abby Connect and Wix Integration for Call Data

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Abby Connect and Klaviyo Integration for Calls

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