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Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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Abby Connect and Facebook Messenger Integration

The Abby Connect AI receptionist integration with Facebook Messenger helps small businesses automate call data sharing to streamline customer interactions. Each new call from Abby Connect instantly logs caller details and notes into Messenger, helping teams stay organized, reduce manual work, and save time with seamless one-way data flow.

Use Cases

Automated Lead Capture: When a new call is handled by the Abby Connect AI receptionist, caller details, notes, and timestamps automatically sync to Facebook Messenger leads through Zapier. This helps small businesses save time and reduce manual work.
Real-Time Customer Alerts: Each new call record from the virtual receptionist instantly triggers a message in Facebook Messenger for the business owner. It keeps teams informed of new inquiries without manually tracking missed calls.
Call Follow-Up Coordination: Abby Connect logs contact information and call notes, which are then integrated into Facebook Messenger to alert staff for follow-up. This automated process helps ensure no client conversation is forgotten.
Service Request Tracking: Incoming calls captured by the AI receptionist create Messenger updates containing caller ID, duration, and notes. This integration allows small businesses to keep service requests organized and accessible in one place.

Features

Automate Call Sharing: Instantly send new call details from Abby Connect to Facebook Messenger conversations.
Sync Caller Insights: Share caller ID, notes, and receptionist info to keep Messenger threads context-rich.
Log Message Activity: Automatically record new messages for tracking and follow-up in connected workflows.

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FAQs

How does the Abby Connect and Facebook Messenger integration work?

The integration connects through Zapier. When a new call record or message is created in Abby Connect, that data can automatically be sent to your Facebook Messenger account. This allows you to receive client updates directly in Messenger for quick follow-up.

Can I reply to Facebook messages from Abby Connect through this integration?

No. This is a one-way integration through Zapier. Abby Connect sends data to other platforms but does not import or update any information. You cannot send or manage Facebook messages within Abby Connect.

What kind of information is sent to Facebook Messenger?

The integration can send details from new call records, such as caller ID, caller name, receptionist name, and call time, as well as custom message fields like case type or caller location. Data only flows from Abby Connect to Messenger.

How do I set up the integration with Facebook Messenger?

You need a Zapier account and your Abby Connect API key from my.abby.com under Settings > Integrations > Zapier. In Zapier, select Abby Connect as the trigger app and Facebook Messenger as the action app, then map your desired fields.

Are there any limitations when using this integration?

Yes. The integration is trigger-only, meaning no actions can update Abby Connect. It does not import external data or modify Abby’s configuration. The available triggers are New Call Record and New Message only.

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