How does the Abby Connect integration with Fathom work
The integration sends call and message data from Abby Connect to Fathom through Zapier. This allows call details such as caller information, date, and notes to automatically create or update records in Fathom for tracking and reporting.
Is the Abby Connect and Fathom integration one-way or two-way
It is a one-way integration. Data only flows from Abby Connect to Fathom using Zapier triggers. Users cannot modify information in Abby, import external data, or update Abby settings through this connection.
What triggers are available for this integration
The integration includes two triggers in Zapier – New Call Record and New Message. When a new call or message is received in Abby Connect, Zapier can automatically send that data to Fathom or other connected applications.
What types of call data can be sent from Abby Connect to Fathom
Call records include details like caller ID, call start time, receptionist name, called number, transfer number, and notes. Message triggers can include custom fields such as case type or caller location, depending on your setup in Abby.
How do I set up the Abby Connect integration with Fathom
To set up, log in to your Abby Connect account, go to Settings, then Integrations, and select Zapier. Copy your API key, connect Abby Connect in Zapier, and create a Zap linking it to Fathom using the desired trigger events.
