How does the Abby Connect and Fillout Forms integration work?
The integration uses Zapier to send new call or message data from Abby Connect into Fillout Forms. When a call or message is logged, details like caller ID, time, and notes are used to create or update a form entry automatically.
Is the integration between Abby Connect and Fillout Forms two-way?
No, it is a one-way integration. Information only travels from Abby Connect to Fillout Forms. It cannot import data into Abby or change any settings within your Abby Connect account.
What information is shared from Abby Connect to Fillout Forms?
Abby sends data captured from calls or messages, including caller ID, notes, receptionist name, call times, and any custom message fields. This data can then populate form submissions inside Fillout Forms.
What setup is required to connect Abby Connect with Fillout Forms?
You need an active Zapier account and your Abby API key, found under Settings > Integrations > Zapier at my.abby.com. In Zapier, choose Abby Connect as the trigger app and Fillout Forms as the action destination.
What triggers are available for this integration?
Two triggers can be used: New Call Record and New Message. Each trigger sends details of new calls or messages directly into Fillout Forms, making it easier to track leads or log call interactions automatically.