How does Abby Connect integrate with Flodesk?
Abby Connect connects to Flodesk through Zapier. When a new call record or message is received, details such as caller ID, time, notes, or custom fields can automatically create or update contacts or lists in Flodesk.
What type of data can be sent to Flodesk?
Call records share information like caller ID, notes, receptionist name, transfer number, and call time. Messages can include custom details such as case type or caller location. This data can be used to build or segment Flodesk contacts.
Can Flodesk update my Abby Connect settings?
No. The integration is one-way only. Abby sends data to Flodesk using Zapier but cannot receive updates. You cannot change Abby Connect settings, call handling, or receptionist rules from within Flodesk.
What steps are needed to set up the integration?
You need a Zapier account and an API key from my.abby.com under Settings > Integrations > Zapier. After connecting Abby to Zapier, select the trigger event (New Call Record or New Message) and choose Flodesk as the action app.
What triggers are supported in Abby Connect for Zapier?
Abby Connect offers two triggers in Zapier. These are “New Call Record,” which activates when a call is logged, and “New Message,” which runs when a message is created. No additional triggers or actions are available.
