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Abby Connect and Gmail Integration for Follow-ups

When a new call or message is captured in Abby Connect, Zapier can send a Gmail notification with the caller ID and notes so your team is instantly informed. This integration helps teams receive email alerts for calls and messages, allowing small businesses to automate communication and reduce manual work.

Use Cases

After-Hours Call Email Alerts: When Abby Connect logs a New Call Record, Zapier sends a Gmail alert containing the caller ID and call start date/time. Your on-call staff can review the email and decide if an immediate response is needed or if it should wait until business hours.
New Message Notifications for Support: When Abby Connect receives a New Message, Zapier delivers a Gmail notification with the caller name and additional caller info, if available. Support teams can quickly identify the inquiry and route it to the right representative for resolution.
Follow-Up Emails for Sales Calls: Sales teams get an automated Gmail notification through Zapier whenever Abby Connect logs a New Call Record, including caller ID and notes. They can use the details to craft a personalized follow-up, helping maintain timely communication with prospects.
Inquiry Alerts for Office Managers: Every new message from Abby Connect triggers a Gmail email through Zapier containing the caller name and phone number, if available. Office managers can review incoming inquiries at a glance, monitor response volume and ensure no message is overlooked.

Features

Email Alert for New Call: When a New Call Record is created, Gmail sends an email with caller ID and notes so your team can respond quickly.
Call Follow-Up Notification: After a New Call Record, Gmail delivers an email with caller ID and call start date/time so your team has the details needed to follow up promptly.
New Message Email Notification: Gmail notifies your team by email when a New Message arrives, including caller name and receptionist name for clear context.

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FAQs

What does the Abby Connect and Gmail integration do?

This integration sends an email notification to Gmail when a new call or message is received in Abby Connect. Each email includes details like caller ID and notes so your team can quickly review key information.

Is the Abby Connect and Gmail integration one-way?

Yes. It is a one-way integration through Zapier, meaning Abby Connect sends data to Gmail but Gmail does not send information back to Abby Connect.

How do I set up the Abby Connect and Gmail integration?

To set up, sign in to Zapier, choose Abby Connect as the trigger app and select Gmail as the action app. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.

Which triggers are available for Gmail notifications?

You can use two triggers: New Call Record and New Message. Each trigger sends an email to Gmail containing details like caller ID and notes so your team can respond or follow up as needed.

Can my team customize how Gmail notifications are used?

Yes. Teams can route notifications to specific inboxes, such as on-call staff for after-hours calls or a shared mailbox for message inquiries, making it easy to stay on top of new communications.

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Abby Connect and Zoho CRM Integration for Calls

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