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Abby Connect and Gmail Integration for Calls

Connect Abby Connect AI receptionist with Gmail to automatically send email follow-ups after calls, log call details, and add new callers to your email lists. This one-way integration helps small businesses save time, reduce manual work, and ensure every lead receives timely, personalized communication.

Use Cases

  • Automated Call Records: Abby Connect AI receptionist sends new call details to Gmail automatically. Caller name, timestamp, and notes are emailed to your team, helping save time and reduce manual work.
  • Lead Capture Emails: Each time a new prospect calls, the virtual receptionist sends an email to your sales inbox with caller info and notes. This ensures leads are tracked and acted on quickly without extra data entry.
  • Client Follow-Up Reminders: Call records from Abby Connect are emailed with context so team members can schedule follow-ups. The Gmail integration ensures no important client conversation is overlooked.
  • Case Intake Notifications: For service businesses, each new call triggers an email containing message fields like case type and caller location. Staff receive timely alerts to prioritize and respond effectively.

Features

  • Automate Call Logging: Send new call details from Abby Connect directly to your Gmail account via Zapier.
  • Create Records Fast: Turn Abby Connect call or message data into Gmail entries without manual input.
  • Track Interactions Easily: Log caller info and messages in Gmail for quick reference and follow-up.

Resources

FAQs

How does Abby Connect integrate with Gmail?

Through Zapier, Abby Connect can send new call records or messages directly to Gmail as emails. The data flows one way from Abby to Gmail and cannot update information inside Abby.

What triggers are available for Gmail integration?

The integration supports two triggers only: New Call Record and New Message. When triggered, Abby sends the call or message details to Gmail without accepting any data back.

Can I reply to callers through Gmail to update Abby?

No, the integration is one-way. Any replies or updates made in Gmail will not sync with Abby. Abby sends information out only, and no changes can be made to it through Gmail.

What call details are sent from Abby to Gmail?

For call records, Abby can send notes, transfer number, called number, receptionist name, caller ID, and call start date and time. You choose what information to include in the Gmail email.

How do I set up the Abby-Gmail connection?

You need a Zapier account and an API key from my.abby.com under Settings > Integrations > Zapier. Create a Zap with Abby as the trigger app and Gmail as the action to deliver call or message data.

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