How does Abby Connect integrate with Google Business Profile?
The integration works through Zapier. Abby Connect can send call and message data into workflows that update your Google Business Profile, such as logging call details as events or records. All data flows one way from Abby to Google.
What type of data can be sent from Abby to Google Business Profile?
The integration supports call records with details like caller ID, receptionist name, call time, notes, and transfer number. Message information such as case type or caller location can also be sent, depending on your Zapier setup.
Can I use this integration to change settings in Abby Connect?
No, this is a one-way integration. Abby only sends data out and cannot be updated or configured through Zapier or Google Business Profile. All settings changes must be made directly in Abby Connect.
What do I need to set up Abby Connect with Google Business Profile?
You will need a Zapier account and an API key from your Abby Connect account. The API key is found under Settings, Integrations, Zapier in the Abby portal. Setup is done within Zapier by creating a Zap using Abby triggers.
What triggers are available for the integration?
Two triggers are available: “New Call Record” and “New Message.” These events in Abby Connect can start automated Zaps in Zapier, which then push the information into Google Business Profile or other connected applications.
