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Abby Connect and Google Calendar Integration

When Abby Connect logs a New Call Record, details like caller ID, receptionist name and call start date/time are sent through Zapier to Google Calendar to create follow-up events. This integration helps teams automate scheduling so no lead or callback falls through the cracks.

Use Cases

  • Follow-Up Events from New Calls: When Abby Connect logs a New Call Record with caller ID, notes and call start date/time, Zapier creates a follow-up event in Google Calendar. Your sales team can review these scheduled events to plan next steps and ensure no lead is missed.
  • Callback Scheduling from Messages: When a New Message arrives in Abby Connect, Zapier creates a calendar event in Google Calendar for the callback using caller name and phone number, if available. Office staff can use these entries to return calls promptly and maintain consistent client communication.
  • Team Lead Call Review Sessions: Each New Call Record logged in Abby Connect can trigger Zapier to create a calendar event in Google Calendar using caller ID and notes. Team leads can use these events to schedule dedicated review sessions, prioritize follow-ups and assign next steps.
  • Message-Based Callback Reminders: Through Zapier, each New Message recorded by Abby Connect creates a Google Calendar event. Each entry includes caller name and caller location if available, helping support teams organize callback efforts and keep follow-up commitments visible on the calendar.

Features

  • Create Call Follow-Up Events: When a New Call Record is logged, Zapier creates a Google Calendar event using caller ID, notes and call start date/time so teams can plan next steps.
  • Schedule Message Callbacks: Zapier creates a Google Calendar event from each New Message, including caller name and phone number if available, helping teams schedule timely responses.
  • Add Receptionist Context to Events: New Call Record data triggers a Google Calendar event that includes the receptionist name and notes, giving teams context on who handled the call and what was discussed.

Resources

FAQs

How does the Abby Connect and Google Calendar integration work?

The integration uses Zapier to send Abby Connect data such as caller ID, notes and call start date/time to Google Calendar. Each New Call Record or New Message can automatically create a calendar event for follow-up or scheduling.

Is the Abby Connect to Google Calendar connection one-way?

Yes. This integration is one-way through Zapier. Abby Connect sends information outward to Google Calendar, but no data flows back into Abby Connect or modifies existing call records.

What triggers are available for this integration?

The integration supports two triggers in Zapier: New Call Record and New Message. When either occurs, Zapier can create a new Google Calendar event using details from the call or message.

How do I set up the Abby Connect and Google Calendar integration?

To set up, sign in to your Zapier account, choose Abby Connect as the trigger app and enter your API key from my.abby.com under Settings, Integrations, Zapier. Then connect your Google Calendar account to define the event action.

Can my team use this integration to manage follow-ups more efficiently?

Yes. When a New Call Record or New Message triggers an event, your team can see it in Google Calendar and plan next steps promptly, helping reduce manual scheduling.

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