How does the Abby Connect AI Receptionist integrate with Google Chat?
The integration connects Abby Connect to Google Chat through Zapier. When a new call or message is logged in Abby, Zapier sends that data to a selected Google Chat space, allowing your team to see call details instantly.
What type of information is sent from Abby Connect to Google Chat?
The integration can send details such as caller ID, receptionist name, notes, call time, transfer number, and message fields like case type or caller location. You can choose what data appears in Google Chat notifications.
Can I create or update information in Abby Connect through Google Chat?
No. This integration is one-way only. Data flows from Abby Connect to Google Chat, but messages or updates made in Chat will not change or create any records in Abby.
How do I set up the Abby Connect to Google Chat integration?
You will need a Zapier account and your Abby API key, found in my.abby.com under Settings then Integrations then Zapier. Create a new Zap in Zapier using an Abby Connect trigger and connect it to your Google Chat space.
What triggers are available for use in Zapier?
Abby Connect provides two triggers: New Call Record and New Message. When either event occurs, Zapier can send the related call or message data to your Google Chat space to keep your team informed in real time.
