How does the Abby Connect and Google Contacts integration work?
The integration sends call and message details from Abby Connect to Google Contacts through Zapier. New calls or messages in Abby can trigger actions like creating a contact record in Google Contacts automatically.
Is the integration between Abby Connect and Google Contacts two-way?
No, the integration is one-way. It only sends data from Abby Connect to Google Contacts. You cannot import data or make changes in Abby using information from Google Contacts.
What trigger events can I use for Google Contacts integration?
Abby Connect supports two triggers through Zapier: New Call Record and New Message. These triggers activate when a call or message is received, sending details to Google Contacts or other connected apps.
What information is sent to Google Contacts from Abby calls?
For each call, fields such as caller ID, called number, transfer number, receptionist name, notes, and call start time can be sent. Message fields are customizable if you choose to share additional caller information.
What steps are required to set up the integration?
You need a Zapier account and an API key from your Abby Connect account. Go to Settings, select Integrations, and then Zapier to find the key. In Zapier, choose Abby Connect as the trigger app and Google Contacts as the action app.
