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Abby Connect and Google Docs Integration

When Abby Connect logs a New Call Record, caller ID, call start date/time and receptionist name are sent through Zapier to Google Docs, creating a new document with those details and any included notes. This lets teams keep a written reference of conversations in shared files without copying information by hand.

Use Cases

Call Logs for Team Review: When Abby Connect logs a New Call Record, Zapier creates a Google Doc containing the caller ID, notes and call start date/time. Your operations team can review these documents to track communication patterns and identify areas for improvement.
Message Documentation for Client Follow-Up: When Abby Connect receives a New Message, Zapier creates a Google Doc with the caller name, phone number and case type, if available. Your support staff can manage follow-ups directly from the document, ensuring no client inquiry is overlooked.
Action-Item Documents from Call Notes: Each New Call Record from Abby Connect triggers Zapier to create a Google Doc with the caller ID and notes. Your team can then plan next steps, assign responsibilities and maintain visibility into pending actions.
Sales Call Documentation for Managers: When Abby Connect logs a New Call Record, Zapier sends the caller ID, receptionist name and call start date/time into a Google Doc. Managers can audit call activity and track performance from a single shared document.

Features

Automatic Call Logging: Each New Call Record adds caller ID, notes and call start date/time to a new Google Doc, giving teams a clear reference for follow-up.
Message-to-Document Creation: When a New Message arrives, Zapier creates a Google Doc containing the caller name, phone number and case type (if available) for organized reference.
Shared Message Records in Docs: New Message details – including caller location and additional caller info, when configured – are added to a Google Doc so teams can review inquiries without switching tools.

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FAQs

What does the Abby Connect and Google Docs integration do?

The integration sends call and message details from Abby Connect to Google Docs through Zapier. It can include caller ID, notes and call start date/time so your team can review and organize communication records in shared documents.

Is the Abby Connect to Google Docs connection one-way?

Yes. This is a one-way integration powered by Zapier. Abby Connect sends data outward to Google Docs, but no information flows back into Abby Connect or changes any of your existing call records.

How do I set up the Abby Connect and Google Docs integration?

Sign in to Zapier, choose Abby Connect as the trigger app and select Google Docs as the action app. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.

Which triggers are available for sending data to Google Docs?

The integration supports two triggers: New Call Record and New Message. Each trigger can create or update a document in Google Docs with the related call or message details.

Can this integration help reduce manual documentation?

Yes. When a New Call Record or New Message occurs, Zapier automatically adds those details to a Google Doc, reducing manual work so teams can focus on reviewing information and managing follow-ups.

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