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Abby Connect Google Drive Integration

Connect Abby Connect AI receptionist with Google Drive to automatically store call records and messages in organized folders. Capture caller details, timestamps, notes, and more, so your team can access and share important call data instantly. This one-way integration helps save time and reduce manual work by keeping all call information securely in Google Drive.

Use Cases

  • Call Logging to Drive: When the Abby Connect AI receptionist records a call, the details automatically save to Google Drive as a structured document. This keeps all caller information, notes, and timestamps organized for easy access.
  • Centralized Lead Records: Each new call handled by the virtual receptionist is logged in a Google Sheet via Google Drive. Sales teams can instantly view and follow up on leads without duplicating data entry.
  • Case Documentation Storage: Calls with important client notes are automatically saved to Google Drive folders by case type. This reduces manual work and helps teams quickly locate conversation histories.
  • Service Call Tracking: Abby Connect call records, including receptionist name and duration, are synced to Drive for service businesses. This ensures accurate tracking of customer interactions over time.

Features

  • Automate Call Logging: Send new Abby Connect call details directly to Google Drive via Zapier.
  • Create Records from Calls: Automatically generate documents or sheets from captured call information.
  • Track Conversations: Log messages and call notes in Google Drive for easy access and organization.

Resources

FAQs

Can Abby Connect send call details to Google Drive?

Yes. Using Zapier, Abby Connect can send new call or message details to Google Drive as files or records. This is a one-way transfer from Abby to Drive and does not update Abby’s data.

What triggers are available for Google Drive integration?

You can trigger actions in Google Drive when a new call record or a new message is logged in Abby. Each trigger sends associated details like caller ID, receptionist name, or customized message fields.

Can I update Abby Connect records from Google Drive?

No. The integration is one-way only. Data flows from Abby Connect to Google Drive. You cannot create, update, or delete records in Abby using this connection.

How do I set up the Google Drive integration?

You need a Zapier account and an API key from my.abby.com under Settings, Integrations, Zapier. In Zapier, set Abby as the trigger app and Google Drive as the action app to complete setup.

What call information is sent to Google Drive?

For new calls, Abby can send notes, transfer and called numbers, receptionist name, caller ID, and call start date and time. For new messages, the sent fields are based on your configured message template.

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