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Abby Connect and Google Drive Integration

Through Zapier, Abby Connect AI receptionist can send caller ID, call start date/time, and notes from each new call to Google Drive as structured files. This lets teams organize call records in shared folders and quickly access conversation details when needed.

Use Cases

Call Records Archived for Review: When Abby Connect logs a New Call Record, Zapier creates a document in Google Drive containing the caller ID, notes, and call start date/time. Your office staff can review these files later to verify details or prepare client updates.
Message Inquiries Filed for Follow-Up: When Abby Connect receives a New Message, Zapier creates a file in Google Drive with the caller name, phone number, and case type, if available. Your support team can reference these files to manage follow-ups and ensure no inquiry is missed.
Action-Item Files from Call Notes: When Abby Connect logs a New Call Record, Zapier creates a file in Google Drive using the call notes and caller ID. Sales teams can use these files to plan next steps, assign responsibilities, and maintain visibility into open opportunities.
Call Documentation for Management Review: When Abby Connect logs a New Call Record, Zapier sends the caller ID, receptionist name, and call start date/time to a shared Google Drive folder. This gives leadership easy access to call activity for reviewing trends and preparing reports.

Features

Automatic Call Logging: Each New Call Record adds a document to Google Drive containing caller ID, notes, and call start date/time for easy reference.
Message File Creation: When a New Message arrives, Zapier creates a Google Drive file with the caller name, phone number, and case type if available, so teams can review inquiries later.
Organized Call Archives: Zapier sends New Call Record details to a designated Google Drive folder, keeping call information consistently organized and accessible.

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FAQs

What does the Abby Connect and Google Drive integration do?

The integration sends Abby Connect call and message details to Google Drive through Zapier. It can include caller ID, notes, and call start date/time so your team can keep consistent records in shared folders.

Is the Abby Connect and Google Drive connection one-way?

Yes. It is a one-way integration that uses Zapier. Abby Connect sends data outward to Google Drive, and no information is sent back to Abby Connect.

How do I set up the Abby Connect and Google Drive integration?

To set it up, sign in to Zapier, choose Abby Connect as the trigger app, and connect your account using the API key found in my.abby.com under Settings, Integrations, Zapier. Then select Google Drive as the action app.

Which Abby Connect triggers are available for Google Drive?

You can use two triggers in Zapier: New Call Record and New Message. Each trigger sends the related call or message details to Google Drive so your team can review or organize them later.

Can this integration help reduce manual file updates?

Yes. When a New Call Record is logged, Zapier can automatically add a file to Google Drive with the caller ID and notes, reducing manual uploads and keeping your records current.

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