How does the Abby Connect to Google Forms integration work?
This one-way integration sends call or message data from Abby Connect to Google Forms via Zapier. New records are created in your form automatically, based on incoming calls or messages.
Can I send data from Google Forms back into Abby Connect?
No. The integration is trigger-only and one-way. You can send data from Abby to Google Forms, but you cannot update, create, or modify anything in Abby using this connection.
What triggers are available for this integration?
The integration offers two triggers: New Call Record and New Message. These send caller details, notes, and other selected information from Abby Connect to your Google Form through Zapier.
What call details can be sent to Google Forms?
Call Record data may include notes, transfer number, called number, receptionist name, caller ID, and call start date and time. Message fields can be customized with additional caller information.
How do I set up Abby Connect with Google Forms?
You need a Zapier account and an API key from my.abby.com. In your Abby account, go to Settings, Integrations, Zapier to copy your key. Use Zapier to connect Abby to Google Forms and map your fields.
