What does the Abby Connect and Google Sheets integration do?
The integration adds a new row to your Google Sheet each time Abby Connect logs a New Call Record or receives a New Message. Rows include fields like caller ID, notes and call start date/time, creating a simple record your team can use for reporting and follow-up tracking.
Is the Abby Connect and Google Sheets integration one-way?
Yes. It is a one-way connection through Zapier, meaning Abby Connect sends data to Google Sheets but nothing is sent back to Abby.
Which triggers are available for this integration?
The integration supports two triggers in Zapier: New Call Record and New Message. Each trigger can create a new spreadsheet row with the related call or message details.
How do I set up the Abby Connect integration with Google Sheets?
To set it up, sign in to Zapier, choose Abby Connect as the trigger app and select either New Call Record or New Message. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.
Can my team use the logged data for analysis or reports?
Yes. Once calls and messages are logged in Google Sheets, your team can sort, filter and chart the data to review call volumes, message trends and receptionist activity over time.
