How does Abby Connect integrate with Google Tasks?
The integration uses Zapier to create new Google Tasks automatically from Abby Connect call or message data. When a new call record or message is received, the details can be sent to Google Tasks for easy follow-up and tracking.
Can Google Tasks update information in Abby Connect?
No. This is a one-way integration. Data only moves from Abby Connect to Google Tasks through Zapier. You cannot change, create, or modify any data in Abby Connect using Google Tasks.
What information is shared from Abby Connect to Google Tasks?
Call records include notes, transfer number, called number, receptionist name, caller ID, and call start date and time. Message records can include customizable details such as case type, caller location, or additional caller information.
How do I set up the integration with Google Tasks?
First, create or log in to your Zapier account. Then go to my.abby.com, open Settings, select Integrations, and locate Zapier to generate your API key. Use that key to connect Abby Connect as a trigger in Zapier and link it to Google Tasks.
What events can trigger task creation in Google Tasks?
The available triggers are New Call Record and New Message in Abby Connect. Each time one of these events occurs, Zapier can automatically create a new task or record in Google Tasks with relevant details from the call or message.
