How does Abby Connect integrate with Gravity Forms?
The integration uses Zapier to send call records or messages from Abby Connect into Gravity Forms. When a call or message is logged, a new form entry can be created automatically with included details.
What types of Abby data can be sent to Gravity Forms?
You can send call record fields like caller ID, receptionist name, notes, and call time, as well as custom message fields such as case type or caller location. This data is mapped into Gravity Forms entries.
Can I update or change data inside Abby using Gravity Forms?
No, the integration is one-way only. Data flows from Abby Connect to Gravity Forms, but entries in Gravity Forms cannot update, modify, or send data back into Abby.
What triggers are available for Zapier and Gravity Forms?
There are two available triggers: New Call Record and New Message. When either trigger occurs, Zapier can push that Abby data into a new form entry in Gravity Forms.
What do I need to set up the Gravity Forms integration?
You need a Zapier account and your API key from my.abby.com under Settings > Integrations > Zapier. Once connected, you can build a Zap that links Abby triggers to Gravity Forms actions.
