How does the Abby Connect and HoneyBook integration work?
The Abby Connect and HoneyBook integration works through Zapier. When a new call record or message is created in Abby, the details such as caller ID, notes, or receptionist name can be sent automatically to HoneyBook as a new record or activity.
What information from Abby Connect is shared with HoneyBook?
The integration can send data like call notes, transfer number, called number, receptionist name, caller ID, and call start date or time. Message fields such as caller location or case type can also be customized and sent to HoneyBook.
Can HoneyBook update Abby Connect data through this integration?
No. The integration is one-way only. Data flows from Abby Connect to HoneyBook through Zapier. HoneyBook cannot update or change Abby settings, contacts, or configuration in any way.
What do I need to set up Abby Connect with HoneyBook?
You will need an active Zapier account and an API key from your Abby Connect portal at my.abby.com under Settings, Integrations, then Zapier. Once both are connected, you can create a Zap to send new call or message data to HoneyBook.
What triggers are available for HoneyBook workflows?
Two triggers are available: New Call Record and New Message. These events initiate data transfer to HoneyBook, allowing you to log interactions, create records, or update client activity tracking automatically.
