Can Abby Connect send call data to HubSpot automatically?
Yes. Using Zapier, Abby Connect can send new call or message details directly to HubSpot. You can log calls, create contacts, or track activities without manual entry. Data only flows from Abby to HubSpot.
What type of information is sent from Abby to HubSpot?
Call data includes notes, transfer number, called number, receptionist name, caller ID, and call time. Message data fields are customizable, such as case type or caller location, and are sent through Zapier to HubSpot.
Can I update Abby Connect from HubSpot through this integration?
No. The integration only sends data in one direction, from Abby Connect to HubSpot. You cannot create, update, or change Abby records or settings from HubSpot. Abby acts as a trigger source only.
How do I set up the Abby Connect to HubSpot integration?
You will need a Zapier account and your Abby API key from my.abby.com. In Abby, go to Settings, Integrations, Zapier to get the key. Then create a Zap using Abby as the trigger and HubSpot as the action.
What triggers are available for sending Abby data to HubSpot?
Two triggers are available in Zapier: New Call Record and New Message. When these events occur in Abby, Zapier can send that information to HubSpot to create or update records automatically.
