How does the Abby Connect AI Receptionist integrate with Instagram for Business?
The integration connects through Zapier, allowing Abby to send new call or message data to your Instagram for Business workflows. This helps you log interactions or create new records based on incoming calls or messages from Abby.
What kind of data is shared from Abby Connect to Instagram for Business?
Abby sends details from new calls or messages, such as caller ID, call time, notes, or receptionist name. Message fields can include custom details like location or case type, helping you track and manage leads or conversations in Instagram-related tools.
Can I send information from Instagram back into Abby Connect?
No, the integration is one-way only. Data flows from Abby Connect to Instagram for Business actions within Zapier. You cannot use Instagram data to update, create, or modify records inside Abby Connect.
What do I need to set up the Abby and Instagram for Business integration?
You need a Zapier account and your Abby API key from the Settings section in my.abby.com. Once connected, you can create a Zap using Abby as the trigger app and Instagram for Business as the action app.
Which triggers are available for Abby Connect in Zapier?
Abby offers two triggers in Zapier: New Call Record and New Message. When either event occurs, the related data can be used to start an action in Instagram for Business, such as adding lead activity or logging the contact.
