Is the Abby Connect and Intercom integration one-way?
Yes. This integration is one-way and works through Zapier. Abby Connect sends data to Intercom, but no information flows back into Abby. You can trigger Intercom actions from Abby events only.
What triggers are available for Abby Connect in Zapier?
The integration supports two triggers: New Call Record and New Message. These let you create or update Intercom contacts, log notes, or add follow-up tasks depending on your Zap setup.
How do I set up the Abby Connect and Intercom integration?
To set up, sign in to Zapier, choose Abby Connect as the trigger app and select either New Call Record or New Message. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.
What happens in Intercom when a new call record is received?
When the New Call Record trigger runs, a contact can be created or updated in Intercom. The call notes and receptionist name are added so your team can plan appropriate follow-up.
Can this integration create automated workflows in Intercom?
If configured in your Zapier workflow, new contacts created from Abby Connect triggers can be enrolled in Intercom workflows. This helps teams route inquiries or follow up automatically based on the information provided.
