How does the Abby Connect AI Receptionist integrate with Intercom?
The integration connects through Zapier using your Abby API key. When a new call record or message is created in Abby, the data is sent to Intercom automatically so your team can view call details and follow up quickly.
What type of data is shared from Abby to Intercom?
Abby sends information such as caller ID, call notes, receptionist name, called number, transfer number, and call time. For messages, fields like case type, location, and caller details can also be shared, depending on how you customize Zapier.
Can Intercom update call or message details in Abby?
No. The integration is one-way only, meaning data flows from Abby to Intercom. Intercom cannot update or modify any call logs, notes, or system settings in Abby. All updates must be made directly in your Abby dashboard.
What steps are needed to set up the integration?
You need a Zapier account and your Abby API key, found under Settings, Integrations, Zapier in my.abby.com. Then, choose Abby Connect as the trigger app and Intercom as the action app, selecting either new call records or new messages as triggers.
What events in Abby can trigger data to send to Intercom?
The integration supports two triggers: New Call Record and New Message. Whenever either occurs, Abby sends the related information to Intercom, allowing your team to log, manage, and follow up on customer communications efficiently.
