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Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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AI Receptionist

Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live Web Chat

Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Features

Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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AbbyGo App & My.Abby.com Portal

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Your time is valuable, and so is your data. With Abby integrations, your caller data can sync directly with your existing systems—CRMs, calendars, and more.

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Abby combines real people, smart tech, and unbeatable service. Learn why businesses trust us to deliver every time.

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Ready to level up your customer communications, streamline your day-to-day, and get more time back to focus on what matters most? Connect with an Abby expert or get started today—and see how our solutions can help your business run smarter.

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Abby Connect and Jira Software Cloud Integration

Connect Abby Connect AI receptionist with Jira Software Cloud to turn every client call into actionable project tasks. This one-way integration lets you log call details, summaries, and notes directly into Jira issues, saving time and reducing manual work. Automate task creation from calls to streamline workflows and keep projects on track.

Use Cases

Call to Ticket Creation: When a customer calls, the Abby Connect AI receptionist captures details and automatically creates a Jira task with caller info and notes. This reduces manual work and ensures support teams do not miss important requests.
Message-Based Task Routing: Messages handled by the virtual receptionist can trigger new issues in Jira with case type or caller location. Teams can immediately assign the right resource, saving time on manual triage.
Call Data Workflow Automation: Caller information and timestamps from Abby Connect sync to Jira, automatically launching workflows tied to specific projects. This helps automate phone call data processing without duplicate entry.
Centralized Support History: All call records flow into Jira tasks, integrating the phone system into the project’s history. This allows businesses to connect customer calls to ongoing cases and maintain organized documentation.

Features

Automate Call Tracking: Send new Abby Connect call details directly into Jira issues for faster follow-up.
Capture Messages Easily: Turn Abby Connect messages into Jira records to centralize customer communications.
Log Activities Consistently: Record caller info, notes, and timelines in Jira to maintain accurate project history.

Resources

FAQs

How does Abby Connect integrate with Jira Software Cloud?

Abby Connect integrates with Jira through Zapier. When a new call record or message is created in Abby, it can trigger actions in Jira, such as creating an issue or adding a comment, based on the call or message details.

What information is sent from Abby Connect into Jira?

Abby sends call record details like caller ID, call time, receptionist name, transfer number, and notes, or customized message fields. These details can then be used in Jira to create or update issues.

Can Jira update or change Abby Connect data through this integration?

No, the integration is one-way only. Jira cannot update or edit any data in Abby Connect. Abby only sends information outward when new calls or messages are logged by your reception team.

What do I need to set up the Abby and Jira integration?

To set up the integration, you need a Zapier account along with your Abby Connect API key, available in my.abby.com under Settings and Integrations. Zapier manages the link between Abby and Jira Software Cloud.

What triggers are available when connecting Abby with Jira?

Abby provides only two triggers for Zapier workflows. These are New Call Record and New Message. Once triggered, they can be used to automatically create, update, or add information to Jira issues.

More Integrations

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Abby Connect and Google Forms Integration

September 16, 2025

Abby Connect Google Sheets Integration

September 11, 2025

Abby Connect to Mailchimp Integration Guide

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