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Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Abby Connect and Jira Software Cloud Integration

The Abby Connect AI receptionist integration with Jira Software Cloud through Zapier creates a new task from each call record, including caller ID, notes, and call start time. Your team can review these tasks, organize follow-ups, and manage project updates directly in Jira.

Use Cases

Client Call Tasks for Project Teams: When Abby Connect logs a New Call Record, Zapier creates a task in Jira Software Cloud containing the caller ID and notes. Project teams can review these tasks to plan next steps and ensure client requests move forward without missing details.
Message Requests Converted to Jira Issues: When Abby Connect receives a New Message, Zapier creates an issue in Jira Software Cloud with the caller name and case type, if available. Your support staff can manage follow-ups directly in Jira, keeping all client requests visible in one place.
Project Cards from New Call Records: When Abby Connect logs a New Call Record, Zapier creates a card in Jira Software Cloud with the caller ID and call start date/time. Your team can organize these cards by project or client, assign owners, and track progress to reduce manual work.
Call Notes Added as Jira Comments: When Abby Connect logs a New Call Record, Zapier adds the notes and call start date/time as a comment on an existing Jira issue. Sales teams can review the comment thread to confirm details before responding or updating the client.

Features

Create Jira Tasks from Calls: When a New Call Record is logged in Abby Connect, Zapier creates a task in Jira Software Cloud with caller ID and notes so teams can review and act on client requests.
New Message to Issue Creation: A New Message in Abby Connect triggers a Jira issue with caller name and case type if available, helping teams capture inbound requests without manual entry.

Resources

FAQs

Is the Abby Connect and Jira Software Cloud integration one-way?

Yes. It is a one-way integration using Zapier. Abby Connect sends call and message data to Jira Software Cloud, but Jira cannot send data back or make changes in Abby.

What triggers are available for this integration?

The integration supports two triggers: New Call Record and New Message. Each trigger can start a Zap that creates tasks, issues, or comments in Jira Software Cloud based on the incoming call or message details.

How do I set up the Abby Connect integration with Jira Software Cloud?

To set up, sign in to Zapier, connect your Abby Connect account using the API key from my.abby.com under Settings, Integrations, Zapier, then link your Jira Software Cloud account and choose your desired trigger and action.

What happens in Jira when a new call record is received in Abby Connect?

When the New Call Record trigger fires, the integration can create a new task in Jira Software Cloud that includes caller ID and notes. Your team can then review and manage the task within Jira.

Can teams use Abby Connect messages to create Jira issues automatically?

Yes. When a New Message trigger occurs, Zapier can create a new issue in Jira Software Cloud using message details and, if available, caller location or case type. This helps teams capture client requests without manual entry.

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