How does the Abby Connect and Jobber integration work?
The integration uses Zapier to send new call or message data from Abby Connect directly into Jobber. It is a one-way connection, so information flows from Abby to Jobber only. Abby cannot receive updates or configuration changes through this integration.
What kind of data is sent from Abby Connect to Jobber?
When a new call or message occurs, Abby Connect can send details such as caller ID, call notes, transfer number, receptionist name, and call time. For messages, customizable fields like caller location or case type can also be shared with Jobber.
Can I update or change Abby Connect settings from Jobber?
No, this integration only sends data from Abby Connect to Jobber. It cannot modify any settings, caller records, or receptionist configurations inside Abby Connect. All setup must be done in your Abby account directly.
What do I need to set up the Abby Connect-Jobber integration?
You will need a Zapier account and your Abby Connect API key, which can be found in my.abby.com under Settings, Integrations, Zapier. From there, you create a Zap using Abby as the trigger and Jobber as the action.
Which triggers are available for Abby Connect in Zapier?
Abby Connect offers two triggers in Zapier, New Call Record and New Message. Each trigger allows you to send information automatically to Jobber when the corresponding event occurs in Abby.
