How does the Abby Connect and Jotform integration work?
The integration works through Zapier. When Abby logs a new call record or message, the details can be sent automatically to Jotform. This lets you create form entries with caller information without manual data entry.
What caller details can be shared with Jotform?
Call records can include caller ID, receptionist name, notes, transfer number, called number, and call start details. Messages can capture customizable fields like case type, location, and extra caller information.
Can I update Abby call records through Jotform?
No, the integration is one-way. Abby sends call data to Jotform, but no updates are made in Abby from Jotform or Zapier. Abby does not accept imported data or configuration changes through this connection.
What do I need to set up this integration?
You will need a Zapier account and an Abby Connect API key. The key is available in your my.abby.com portal under Settings then Integrations then Zapier. Use it to connect Abby as the trigger app in Zapier.
What triggers are available with Abby in Zapier?
Abby offers two triggers in Zapier: New Call Record and New Message. These triggers send caller data into Jotform or other platforms. No actions are available, so Abby only serves as the starting point.
