How does the Abby Connect and Kajabi integration work?
The integration uses Zapier to send call and message data from Abby Connect into Kajabi. When a new call record or message is logged, Zapier can create or update records in Kajabi based on that data.
Can I update Abby Connect settings from Kajabi?
No, the integration only sends data one way from Abby Connect to Kajabi. You cannot change receptionist settings or update Abby records through Kajabi or Zapier.
What call details are shared with Kajabi through Zapier?
Call records can include caller ID, receptionist name, notes, transfer number, called number, and the call start date and time. Messages can also include customizable fields such as case type or caller location.
What do I need to set up the Abby Connect and Kajabi integration?
You need a Zapier account and an API key from your Abby Connect portal. The key is available under Settings, Integrations, Zapier. Once connected, you can configure triggers to send Abby call or message data into Kajabi.
What triggers are available when connecting Abby Connect to Kajabi?
The available triggers are New Call Record and New Message. These allow Zapier to push data into Kajabi when a call or caller message is captured by Abby Connect. There are no actions within Abby.