How does the Abby Connect and Keap integration work?
The integration uses Zapier to send call and message data from Abby Connect to Keap. Abby acts as the trigger app, creating or updating records in Keap based on details like caller ID, call time, receptionist notes, and message content.
Can data flow both ways between Abby Connect and Keap?
No. The integration is one-way only. Data flows from Abby Connect to Keap. You cannot modify or create data in Abby from Keap or any other app through this integration.
What triggers are available when connecting Abby Connect to Keap?
Abby Connect provides two Zapier triggers: New Call Record and New Message. When either event occurs, Zapier can send the collected information to Keap and log it in the appropriate contact record.
What call or message details can be shared with Keap?
Call data can include caller ID, called and transfer numbers, receptionist name, notes, and call time. Messages can include details like case type, caller location, and other customized information configured in Abby Connect.
How do I set up the Abby Connect integration with Keap?
Log in to Zapier, select Abby Connect as the trigger app, and Keap as the action app. In Abby Connect, go to Settings, then Integrations, then Zapier to get your API key. Use this key in Zapier to authorize and complete the connection.
