How does Abby Connect integrate with Klaviyo?
Abby Connect connects to Klaviyo through Zapier. When Abby logs a new call or message, that data can be sent into Klaviyo to create records, trigger workflows, or update lists. Data only flows out of Abby, not back in.
What call data can be sent from Abby to Klaviyo?
Call records include notes, transfer number, called number, receptionist name, caller ID, and call time. Message records can also include customized fields like case type or caller location.
Can I make changes to Abby from Klaviyo with this integration?
No. The integration is one-way only. You can use Abby’s call or message data to create or update records in Klaviyo, but nothing in Klaviyo can modify or configure Abby Connect.
What do I need to set up the Abby-Klaviyo integration?
You need a Zapier account and an API key from your Abby Connect portal. Go to my.abby.com, navigate to Settings, then Integrations, and select Zapier to find the key needed for setup.
What triggers are available for Abby Connect in Zapier?
The integration supports two triggers: New Call Record and New Message. When these events occur, you can use Zapier to pass the data into Klaviyo to update contacts, lists, or workflows.
