How does the Abby Connect AI Receptionist integrate with Linear?
The integration uses Zapier to send call and message data from Abby Connect to Linear. When a call or message is logged in Abby, details like caller ID, notes, and receptionist name can automatically create or update records in Linear.
Is the Abby Connect and Linear integration one-way or two-way?
It is a one-way integration. Data flows only from Abby Connect to Linear through Zapier. Information from Linear cannot be imported back into Abby or used to change its configuration.
What triggers are available for the Abby Connect and Linear integration?
The integration includes two triggers: New Call Record and New Message. When either event occurs, Zapier can use the data to create or update items in Linear automatically.
What type of data can be shared between Abby Connect and Linear?
Abby Connect sends call and message details such as notes, caller ID, call start time, receptionist name, transfer number, and additional message fields like case type or caller location to Linear via Zapier.
How do I set up the Abby Connect and Linear integration?
To set up, log into your Abby Connect account, navigate to Settings, then Integrations, and select Zapier. Generate an API key, connect it in Zapier, and choose Linear as your action app to begin linking data flow.
