How does the Abby Connect and LinkedIn Conversions integration work?
This one-way integration sends call and message data from Abby Connect to LinkedIn Conversions through Zapier. It lets you create conversion events or records in LinkedIn based on new call logs or messages captured by Abby.
What triggers are available for this integration?
Abby Connect includes two triggers in Zapier: New Call Record and New Message. When either occurs, their details are automatically sent to LinkedIn Conversions to help track engagement and performance metrics.
Can LinkedIn update or modify information in Abby Connect?
No. This is a one-way integration. Data only flows from Abby Connect to LinkedIn Conversions through Zapier. LinkedIn cannot change Abby settings, add new calls, or modify any existing data in your Abby account.
How do I set up the integration through Zapier?
You will need a Zapier account and an API key from your Abby Connect account under Settings, Integrations, Zapier. Once connected, choose an Abby trigger and link it to a LinkedIn Conversions action to start sending data automatically.
What call details are sent to LinkedIn Conversions?
Each call record can include fields such as notes, transfer number, called number, receptionist name, caller ID, and start date or time. Message triggers can also send custom fields like caller location or case type for more detailed tracking.