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Abby Connect and Microsoft Outlook Integration

Through Zapier, the Abby Connect AI receptionist integration with Microsoft Outlook sends an email notification with caller ID and notes each time a new call or message comes in. Teams receive these alerts directly in their inbox so they can review details and take action without switching between tools.

Use Cases

Call Alerts for Office Managers: When Abby Connect logs a New Call Record, Zapier sends an Outlook email that includes the caller ID and call start time. Office managers can review the alert and route the inquiry to the right department without checking multiple systems.
Message Notifications for Support Teams: Using Zapier, your support staff receive an Outlook email whenever Abby Connect receives a New Message, containing the caller name and phone number, if available. Teams can respond quickly to customer questions and maintain consistent service levels.
Follow-Up Emails After Client Calls: When Abby Connect logs a New Call Record, Zapier sends a follow-up email in Microsoft Outlook with the caller ID and notes from the receptionist. Sales teams can personalize their outreach and save time managing follow-ups directly from their inbox.
Inquiry Alerts for Account Reps: Every new message from Abby Connect becomes an Outlook notification through Zapier that includes the caller name and additional caller info, if available. Account representatives can stay informed on new inquiries and coordinate responses from one inbox.

Features

Automatic Call Email Alerts: When a New Call Record is created, the integration sends an Outlook email with caller ID and notes so teams can respond quickly.
Message Inquiry Notifications: The integration delivers an Outlook email whenever a New Message arrives, including the caller name and phone number, if available, for immediate awareness.
Follow-Up Email Delivery: After a New Call Record, an Outlook email is sent with caller ID and call start time, helping teams begin follow-ups faster.

Resources

FAQs

What does the Abby Connect and Microsoft Outlook integration do?

The integration sends an Outlook email notification when a new call or message is received in Abby Connect. Each notification includes details like caller ID and notes so your team can review information without logging into Abby.

Is the Abby Connect to Outlook integration one-way?

Yes. It is a one-way connection through Zapier. Abby Connect sends data outward to Microsoft Outlook, but Outlook cannot send information back or modify anything in Abby.

How do I set up the Abby Connect and Outlook integration?

To set it up, sign in to Zapier, choose Abby Connect as the trigger app and select either New Call Record or New Message. Then connect your Outlook account and enter your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.

Which triggers are available for sending Outlook notifications?

You can choose between two triggers: New Call Record and New Message. Each trigger sends an Outlook email containing key details such as caller ID and notes so your team can respond promptly.

Can my team customize how Outlook notifications are used?

Yes. Teams can route alerts to a shared mailbox for after-hours calls or send them directly to on-call staff when configured. The integration automatically delivers caller ID and notes to the right inbox.

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