What does the Abby Connect and Microsoft Teams integration do?
The integration sends Abby Connect call details such as caller ID, notes and call start date/time to Microsoft Teams through Zapier so your team can view and act on new call information within their chat channels.
Is the Abby Connect to Microsoft Teams integration one-way?
Yes. This is a one-way integration powered by Zapier. Data flows from Abby Connect to Microsoft Teams only. No information is sent back to Abby Connect.
How do I set up the Abby Connect and Microsoft Teams integration?
Sign in to Zapier, choose Abby Connect as the trigger app and select either New Call Record or New Message. You will need an API key from my.abby.com under Settings, Integrations, Zapier to connect your account.
Which triggers are available for sending data to Microsoft Teams?
The integration supports two triggers: New Call Record and New Message. New Call Record can send fields like caller ID, notes and receptionist name. New Message can send fields like caller name, phone number and case type when configured.
Can my team customize what happens in Microsoft Teams after a trigger fires?
Yes. Your team can configure the Zapier action to post a message to a specific channel or notify particular team members based on the received call or message data, helping reduce manual work when handling new client communications.
