How does Abby Connect integrate with Microsoft To Do?
The integration sends call or message details from Abby Connect to Microsoft To Do through Zapier. Each new call record or message can automatically create a corresponding task in your To Do list, helping you track follow-ups and manage workflows efficiently.
Is the Abby Connect and Microsoft To Do integration two-way?
No. The integration is one-way only. It sends data from Abby Connect to Microsoft To Do, not the other way around. Abby Connect cannot receive updates or changes from To Do, nor can it adjust settings or import external information.
What information can be sent from Abby Connect to Microsoft To Do?
For calls, Abby Connect can send details like caller ID, call time, transfer number, and receptionist notes. For messages, customizable fields such as case type or location can be included so each task in Microsoft To Do captures key interaction details.
How do I set up the Abby Connect and Microsoft To Do integration?
You need a Zapier account and your Abby Connect API key found under Settings, Integrations, Zapier in your portal. In Zapier, choose Abby Connect as the trigger app and Microsoft To Do as the action. Then select a trigger event like New Call Record or New Message.
Can I update Abby Connect tasks from Microsoft To Do?
No. Tasks or actions created in Microsoft To Do cannot modify or update anything in Abby Connect. The integration only sends new call or message data outward, ensuring that Abby’s call handling and internal settings remain unchanged.
