How does the Abby Connect and Motion integration work
The integration uses Zapier to send call or message data from Abby Connect to Motion. When a call or message is logged in Abby, relevant details like caller ID, time, and notes are shared with Motion to create a new task or record automatically.
Is the integration between Abby Connect and Motion one-way or two-way
It is a one-way integration. Abby Connect can send data to Motion, but Motion cannot send data or make updates within Abby. Only new call records or messages can trigger actions in connected apps.
What call details are sent from Abby Connect to Motion
For each new call, Abby sends information like caller ID, transfer number, receptionist name, called number, and call time. The notes field adds extra context to help Motion users manage follow-up tasks accurately.
How do I set up the Abby Connect integration with Motion
You need a Zapier account and an API key from your Abby portal under Settings, Integrations, Zapier. Create a Zap with Abby Connect as the trigger app and Motion as the action app to send call or message data automatically.
Can I customize what data is sent from Abby Connect to Motion
Yes, message fields are customizable within Zapier, allowing you to include details like caller location or case type. However, you cannot send updates back to Abby or change Abby’s settings through this integration.
