How does Abby Connect integrate with Microsoft Office 365?
The Abby Connect AI Receptionist integrates with Office 365 through Zapier. When a new call record or message is created in Abby, the information can be sent to Office 365 apps such as Outlook or Excel for logging, tracking, or reporting purposes.
What information is shared from Abby Connect to Office 365?
The integration can share call record details such as caller ID, transfer number, receptionist name, call time, and notes. For messages, fields like case type or caller location can also be sent to Office 365 for documentation and workflow updates.
Can data flow both ways between Abby Connect and Office 365?
No, it cannot. The integration is one-way only and sends data from Abby Connect to Office 365 apps. Office 365 cannot update, create, or modify data in Abby through this connection. Abby functions as the data source, not the destination.
What do I need to set up the Abby Connect-Office 365 integration?
Setup requires a Zapier account and your Abby API key, which you can find under Settings, Integrations, Zapier in your Abby dashboard. Once connected, you can create Zaps using the New Call Record or New Message triggers to send data to Office 365.
Which Abby Connect triggers work with Office 365?
The available triggers for this integration are New Call Record and New Message. When either event occurs in Abby, the chosen details are automatically sent to Office 365 apps via Zapier to help keep your team’s communication logs organized.
