How does the Abby Connect and OneDrive integration work?
The integration connects Abby Connect AI Receptionist to OneDrive through Zapier. When a new call record or message is created in Abby, Zapier can automatically send the details to OneDrive, such as saving notes or uploading a call summary file.
What data can be sent from Abby Connect to OneDrive?
The integration can send call record details like caller ID, called number, notes, call start time, and receptionist name. For messages, fields such as case type or caller location can also be stored in OneDrive for easy access and record keeping.
Can I update or modify Abby Connect data using this integration?
No, the integration is one-way. It only sends data from Abby Connect to OneDrive. You cannot change, add, or delete information inside Abby from OneDrive or any other connected app through this setup.
How do I set up the Abby Connect to OneDrive integration?
You need a Zapier account and your Abby API key from my.abby.com under Settings, Integrations, Zapier. In Zapier, select Abby Connect as the trigger app with New Call Record or New Message, then choose OneDrive as the destination for your files or folders.
What triggers are available for sending information to OneDrive?
Abby Connect supports two triggers in Zapier, New Call Record and New Message. Each time one occurs, the selected details are automatically sent to OneDrive according to your Zapier workflow setup.
