How does the Abby Connect and Plaud integration work?
The integration uses Zapier to send call and message data from Abby Connect directly to Plaud. Abby acts as a trigger-only app, meaning it can send new call records or messages but cannot receive or update information from outside systems.
Can data flow both ways between Abby Connect and Plaud?
No, this is a one-way connection. Information only moves from Abby Connect to Plaud through Zapier. You cannot import data back into Abby or make any updates to its settings or records from Plaud.
What call and message details can be shared with Plaud?
Abby Connect sends key call details such as notes, transfer number, caller ID, call time, and receptionist name. It can also share message fields like case type, caller location, and other caller information to help track conversations more effectively.
What do I need to set up the Abby Connect and Plaud integration?
You will need a Zapier account and an API key from your Abby Connect dashboard. The API key can be found under Settings, Integrations, then Zapier. Once connected, you can choose triggers for new call records or messages to send data automatically.
Can I create or update Abby records from Plaud using this integration?
No, Abby Connect cannot receive data through this integration. It only sends information to Plaud when a call record or message is created. All configuration changes must still be made directly in your Abby Connect account.
