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Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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AbbyGo App & My.Abby.com Portal

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Your time is valuable, and so is your data. With Abby integrations, your caller data can sync directly with your existing systems—CRMs, calendars, and more.

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Abby combines real people, smart tech, and unbeatable service. Learn why businesses trust us to deliver every time.

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Ready to level up your customer communications, streamline your day-to-day, and get more time back to focus on what matters most? Connect with an Abby expert or get started today—and see how our solutions can help your business run smarter.

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Abby Connect and QuickBooks Online Integration

Connect Abby Connect AI receptionist with QuickBooks Online to automate call-to-invoice workflows and reduce manual work. Every call record can sync into QuickBooks as a new client, invoice, or time entry, helping you capture billable hours and client details instantly. This one-way integration saves time by turning caller information into accurate accounting records with no extra data entry.

Use Cases

Invoice Follow-Up Calls: When a customer calls about an invoice, Abby Connect’s AI receptionist records the details. The integration automatically creates a QuickBooks Online note linked to that client record, reducing manual updates and helping staff follow up efficiently.
New Client Setup: A first-time caller’s information captured by the virtual receptionist flows into QuickBooks Online as a new contact. This reduces manual work for small businesses and ensures client records are ready for invoicing without duplicate entry.
Payment Inquiry Tracking: If a caller asks about a payment status, Abby Connect’s call notes are logged in QuickBooks Online. This keeps billing teams aligned, saves time checking emails, and allows staff to respond quickly using accurate call data.
Service Call History: Every service-related call is captured by Abby Connect and synced to QuickBooks Online. Staff can access call timestamps, notes, and caller IDs directly within client records, allowing businesses to track communication history and improve customer service efficiency.

Features

Automate Call Tracking: Instantly send Abby Connect call records into QuickBooks Online via Zapier
Create New Entries: Turn caller details and notes into QuickBooks Online records without manual entry
Log Interactions: Capture messages and call activity in QuickBooks Online for clear client histories

Resources

FAQs

How does Abby Connect integrate with QuickBooks Online?

The integration uses Zapier to send call and message data from Abby Connect into QuickBooks Online. This allows new call records and messages to create or update entries in QuickBooks without manual data entry.

Can QuickBooks update or change information in Abby Connect?

No, this integration is one-way only. Data flows from Abby Connect into QuickBooks Online. QuickBooks cannot push updates, create records, or modify any settings or information inside Abby Connect.

What call details are shared with QuickBooks Online?

When a call is logged, Abby sends caller ID, receptionist name, called number, transfer number, call notes, and the exact start time and date. These fields can then be mapped to specific areas in QuickBooks.

How do I set up the Abby Connect and QuickBooks integration?

To connect, create a Zapier account and generate an API key in your Abby Connect portal under Settings > Integrations > Zapier. Then build a Zap that uses Abby triggers, selecting QuickBooks Online as the action app.

Which Abby triggers are available for QuickBooks workflows?

Two triggers are available in Zapier: New Call Record and New Message. These triggers allow you to automate sending caller information, notes, or custom message fields into QuickBooks Online workflows.

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