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Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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AI Receptionist

Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live Web Chat

Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Features

Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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AbbyGo App & My.Abby.com Portal

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Your time is valuable, and so is your data. With Abby integrations, your caller data can sync directly with your existing systems—CRMs, calendars, and more.

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Abby combines real people, smart tech, and unbeatable service. Learn why businesses trust us to deliver every time.

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Ready to level up your customer communications, streamline your day-to-day, and get more time back to focus on what matters most? Connect with an Abby expert or get started today—and see how our solutions can help your business run smarter.

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Abby Connect and RingCentral Integration

The Abby Connect AI receptionist integration with RingCentral helps small businesses automate phone call data and log call details in one place. This one-way connection sends call records, caller info, and notes directly from Abby Connect to RingCentral, helping teams save time, reduce manual work, and streamline customer interactions.

Use Cases

Automated Call Tracking: When a new call reaches the Abby Connect AI receptionist, caller details, time, and notes are sent to a connected Google Sheet through RingCentral. This automates call logging and helps businesses reduce manual work while maintaining accurate records.
Sales Lead Capture: Abby Connect’s virtual receptionist gathers caller information and integrates it with a CRM via RingCentral and Zapier. Each new call record creates or updates a customer profile, helping sales teams sync contacts and save time on data entry.
Workflow Triggers from Calls: Every call record created by the AI receptionist in Abby Connect can trigger workflows in tools like HubSpot or Trello. Businesses can automate follow-up tasks, saving time and improving response consistency without changing Abby’s internal setup.
Centralized Reporting: With Abby Connect and RingCentral integrated, small businesses can automatically send call activity data into analytics tools. This helps track call volume, peak hours, and receptionist performance, enabling data-driven decisions and reducing manual compilation.

Features

Automated Call Logging: Send Abby Connect call details to RingCentral for seamless record tracking.
Instant Message Sync: Share new message data from Abby Connect to RingCentral using Zapier workflows.
Centralized Data Flow: Automatically create or update RingCentral records from Abby call and message triggers.

Resources

FAQs

How does the Abby Connect and RingCentral integration work?

The integration connects Abby Connect with RingCentral through Zapier. When a new call record or message is created in Abby, the data is automatically sent to RingCentral or another connected app for logging and tracking purposes.

Can the integration update RingCentral settings or caller data?

No, this is a one-way integration. It only sends new call and message data from Abby Connect to RingCentral. It cannot update RingCentral configurations, modify records, or import data back into Abby Connect.

What information is shared from Abby Connect to RingCentral?

The shared information can include call notes, transfer number, called number, receptionist name, caller ID, and the start date or time of the call. Message triggers may also include caller details or custom message fields.

How do I set up the Abby Connect and RingCentral integration?

You will need a Zapier account and an API key from your Abby Connect portal at my.abby.com under Settings, Integrations, then Zapier. Once connected, select Abby’s trigger event and choose RingCentral as your destination app.

What triggers are available for this integration?

Two triggers are available in Zapier: New Call Record and New Message. Each trigger starts automated workflows that send related information from Abby Connect directly to RingCentral or other supported business applications.

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