How does Abby Connect integrate with Shopify through Zapier?
Abby Connect sends call and message data into Zapier, which can then create records in Shopify. The system is one-way only, so information flows from Abby into Shopify for tracking and follow-up.
What types of call information can be sent to Shopify?
Call records can include caller ID, receptionist name, called number, transfer number, call notes, and call start date and time. This data helps Shopify users track customer communication history.
Can Abby Connect update Shopify or modify data already in Abby?
Abby Connect cannot update its own records or import from Shopify. The connection is one-way. Abby provides new call or message events to Zapier, and Zapier can then create or log items inside Shopify.
What triggers are available for Shopify workflows?
Abby Connect offers two triggers: New Call Record and New Message. When either occurs, Zapier can be configured to generate a corresponding action in Shopify such as creating a customer note or support ticket.
How do I set up the Abby Connect and Shopify integration?
First, log into my.abby.com to get an API key under Settings, Integrations, Zapier. Then sign into Zapier, connect Abby Connect as a trigger app, and choose Shopify as the action app to build the desired workflow.
