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Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Abby Connect and Shopify Integration for Call Data

The Abby Connect AI receptionist integration with Shopify, connected through Zapier, sends caller ID, receptionist name and call notes from each new call into Shopify as a new customer record. Store owners can use these details to keep track of who called and follow up on customer inquiries without copying information by hand.

Use Cases

New Customers from Call Records: When Abby Connect logs a New Call Record, Zapier creates a new customer in Shopify with the caller ID, notes and call start date/time. Your team can review these customer profiles to stay on top of recent interactions.
Customer Profiles from Message Inquiries: When a New Message arrives in Abby Connect, Zapier creates a new customer in Shopify using the caller name and phone number if available, along with the case type when configured. Sales teams can manage follow-ups directly in Shopify to ensure every inquiry gets a timely response.
Customer Notes from Call Details: Each New Call Record from Abby Connect triggers Zapier to create a Shopify customer profile that includes call notes and caller ID. Your support staff can reference these details when a customer calls back or places an order.
After-Hours Call Visibility in Shopify: When Abby Connect logs a New Call Record outside business hours, Zapier creates a customer in Shopify with the caller ID, receptionist name and call start date/time. Your office staff can review these the next morning to prioritize callbacks.

Features

Automatic Call Logging: Each New Call Record from Abby Connect creates a new customer in Shopify with caller ID, notes and call start date/time so your team can review recent interactions in one place.
Create Shopify Customers from Messages: When a New Message arrives in Abby Connect, Zapier adds a new customer in Shopify using the caller name and phone number if available, along with the case type when configured.
Include Receptionist Details: Zapier includes the receptionist name and notes from each New Call Record when creating a Shopify customer, helping your team understand the context of every interaction.

Resources

FAQs

What does the Abby Connect and Shopify integration do?

This one-way integration sends Abby Connect call and message details to Shopify through Zapier. It can include caller ID, notes and call start date/time so your team can log customer interactions directly in Shopify.

How do I set up the Abby Connect integration with Shopify?

To connect, sign in to Zapier, choose Abby Connect as the trigger app and Shopify as the action app. You will need your Abby Connect API key from my.abby.com under Settings, Integrations, Zapier to complete the setup.

Which triggers are available for Abby Connect in Zapier?

Two triggers are available: New Call Record and New Message. Each trigger sends selected call or message details from Abby Connect to Shopify so your team can create customer profiles with the relevant information.

Is this integration one-way or can data move both directions?

This is a one-way integration. It only sends information from Abby Connect to Shopify through Zapier. It does not allow any updates or changes to be made inside Abby Connect.

How can my team use the data sent to Shopify?

Teams can use the incoming call or message details to create customer profiles or add notes in Shopify. This helps cut down on manual data entry by automatically logging key call information where your team already works.

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