Products
Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

LEARN MORE

AI Receptionist

Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

LEARN MORE

Live Web Chat

Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

LEARN MORE

Features

Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

LEARN MORE
AbbyGo App & My.Abby.com Portal

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

LEARN MORE
Solutions
BY INDUSTRY

Legal

Home Services

Business Services

Financial Services

Healthcare

Beauty & Wellness

Dental

Chiropractic

Accounting

BY USE CASE

Inbound Calls

Outbound Calls

Client & Patient Intake

24/7 Calls Answering

After-Hours & Overflow

Appointment Scheduling

Bilingual Call Answering

Virtual Receptionist

Call Center

Human Plus AI

BY COMPANY SIZE

Solo Entrepreneur

Startups

Small Business

Mid-Market

Enterprise

Franchise

By Integration

Your time is valuable, and so is your data. With Abby integrations, your caller data can sync directly with your existing systems—CRMs, calendars, and more.

LEARN MORE

Why Abby?

Abby combines real people, smart tech, and unbeatable service. Learn why businesses trust us to deliver every time.

LEARN MORE
Pricing
Resources
COMPANY RESOURCES

Abby Proven Process

About Us

Contact Us

Careers
DISCOVER

Case Studies

Partner Programs

Blog

News & Announcements
We’re Ready When You Are

Ready to level up your customer communications, streamline your day-to-day, and get more time back to focus on what matters most? Connect with an Abby expert or get started today—and see how our solutions can help your business run smarter.

GET STARTED

Abby Connect and Slack Integration for Team Alerts

The Abby Connect AI receptionist integration with Slack through Zapier sends caller ID, call start date/time and notes directly to a selected Slack channel. Each New Call Record or New Message triggers a notification so teams can review details, coordinate next steps and reduce manual work handling call updates.

Use Cases

After-Hours Call Alerts for On-Call Teams: When Abby Connect logs a New Call Record, Zapier sends the caller ID, notes and call start date/time to a designated Slack channel. The on-call team can review the alert immediately and coordinate a response.
Message Follow-Ups in Slack: When Abby Connect receives a New Message, Zapier posts the caller name, phone number and case type (if available) to Slack. Your support staff can coordinate follow-ups from the channel, ensuring every inquiry is acknowledged quickly.
Sales Follow-Up Notifications from Call Notes: Every New Call Record from Abby Connect triggers Zapier to post the caller ID and notes to a sales team Slack channel. Team members can then discuss next steps and confirm that each prospect receives timely attention.
Inbound Request Notifications for Office Managers: Using Zapier, office managers receive Slack notifications whenever Abby Connect captures a New Message, including caller name and case type if available. These alerts help teams stay aware of inbound requests and keep departments aligned.

Features

Post Call Details in Slack: When a New Call Record is created in Abby Connect, Zapier sends caller ID, notes and call start date/time to a selected Slack channel so your team can review updates instantly.
New Message Notifications: Zapier posts a Slack alert each time Abby Connect receives a New Message, including case type and caller info if available, helping teams respond quickly.
Team Visibility on Call Details: Zapier posts a Slack message with receptionist name, caller ID and notes from each New Call Record, helping teams stay informed on conversations without switching tools.

Resources

FAQs

What does the Abby Connect and Slack integration do?

The integration sends new call and message details from Abby Connect to a Slack channel through Zapier. Each post can include caller ID, notes and the receptionist name so your team can review and respond quickly.

Is the Abby Connect and Slack integration one-way?

Yes. It is a one-way connection that uses Zapier. Abby Connect sends data to Slack, but nothing is sent back to Abby Connect or changed within your account.

How do I set up the Abby Connect integration with Slack?

To set it up, sign in to Zapier, choose Abby Connect as the trigger app and Slack as the action app. You will need an Abby Connect API key from my.abby.com under Settings, Integrations, Zapier.

Which triggers are available for sending data to Slack?

The integration supports two triggers: New Call Record and New Message. When either occurs, Zapier can post the related details to your chosen Slack channel for your team to review.

Can my team customize what appears in Slack messages?

Yes. In Zapier, teams can choose which Abby fields to include, such as caller name or caller location if available. This helps display only the most relevant details in each Slack notification.

More Integrations

February 11, 2026

Abby Connect and WhatsApp Notifications Integration

February 11, 2026

Abby Connect and HubSpot Integration for Leads

February 11, 2026

Abby Connect and Zoho CRM Integration for Calls

Start Capturing Every Opportunity

Experience the power of a dedicated team that knows your business and delivers exceptional caller experiences every time. Call us now or get started today to elevate your customer service!