How does the Abby Connect and Squarespace Forms integration work?
The integration sends call or message data from Abby Connect to Squarespace Forms through Zapier. When a new call record or message is created in Abby, it automatically populates a new entry in your Squarespace Form.
Can Squarespace Forms send data back to Abby Connect?
No. The integration is one-way only. Abby Connect sends information to Squarespace Forms but cannot receive, update, or modify data in Abby from Squarespace. This keeps your receptionist data secure and controlled.
What information from Abby can be sent to Squarespace Forms?
You can send call records or message details such as caller ID, call time, receptionist name, transfer number, notes, and custom message fields like location or case type. These fields map to Squarespace form entries.
What do I need to set up the integration?
You need a Zapier account and an API key from your Abby Connect dashboard under Settings, Integrations, Zapier. Once connected, choose Abby triggers like New Call Record or New Message and map fields to your Squarespace form.
Which triggers are available for this integration?
Abby Connect offers two triggers through Zapier, New Call Record and New Message. When either event occurs, the integration sends that data to your linked Squarespace Form for logging or follow-up.
