How does the Abby Connect and Teachable integration work?
The integration uses Zapier to send call or message data from Abby Connect to Teachable. When a new call record or message is created, details such as notes, caller info, or timestamps can trigger actions in Teachable, like creating a record or logging an interaction.
Is data shared both ways between Abby Connect and Teachable?
No, this integration is one-way only. Data flows from Abby Connect to Teachable. It cannot be used to send information back into Abby or update settings there. Abby acts as a trigger source in Zapier, not an action destination.
What do I need to set up the Abby Connect and Teachable integration?
You will need a Zapier account and your Abby API key, which can be found in my.abby.com under Settings > Integrations > Zapier. Once connected, you can choose triggers like new call records or messages to send into Teachable.
What kind of Abby Connect data can be sent to Teachable?
The integration can send call record fields such as notes, transfer number, called number, receptionist name, caller ID, and call start time, as well as any customized message fields like case type or caller location, depending on how your Zap is set up.
Can I update Abby Connect settings or contacts through Teachable?
No, Abby Connect cannot receive updates through this integration. It only sends outbound data to Teachable or other connected apps. Any modifications to Abby settings must be made directly within your Abby Connect account.
