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Human Receptionists

Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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AI Receptionist

Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Features

Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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AbbyGo App & My.Abby.com Portal

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Your time is valuable, and so is your data. With Abby integrations, your caller data can sync directly with your existing systems—CRMs, calendars, and more.

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Abby combines real people, smart tech, and unbeatable service. Learn why businesses trust us to deliver every time.

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Ready to level up your customer communications, streamline your day-to-day, and get more time back to focus on what matters most? Connect with an Abby expert or get started today—and see how our solutions can help your business run smarter.

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Abby Connect and ThriveCart Integration

Connect Abby Connect’s AI receptionist with ThriveCart to automate phone call data and streamline your sales workflow. This one-way integration sends call details, messages, and caller insights directly into ThriveCart, helping your team save time, reduce manual work, and keep customer interactions organized.

Use Cases

Automated Order Follow-up: When the Abby Connect AI receptionist logs a new call about a recent purchase, ThriveCart is automatically updated to trigger a follow-up workflow. This helps businesses reduce manual work and maintain timely customer communication.
Lead Capture for Inbound Calls: Each new call handled by the virtual receptionist automatically creates a lead entry in ThriveCart. The integration captures caller details and call notes, giving sales teams accurate information to follow up efficiently.
Refund Inquiry Tracking: When customers call about a refund, Abby Connect sends the call data to ThriveCart to tag the transaction for review. This automated step helps staff save time by linking call records directly to order data.
VIP Customer Alerts: Calls from high-value clients are logged by the AI receptionist and automatically sync to ThriveCart, flagging accounts for personalized service. This integration allows teams to respond faster and improve client retention.

Features

Automate Call Data: Instantly send new call records from Abby Connect to ThriveCart for seamless tracking.
Sync Caller Insights: Capture caller details and notes from Abby Connect to keep ThriveCart records current.
Log Key Interactions: Record call and message activity from Abby Connect in ThriveCart through Zapier automation.

Resources

FAQs

How does the Abby Connect and ThriveCart integration work?

The integration uses Zapier to send call and message data from Abby Connect to ThriveCart. When a new call or message is logged in Abby, details such as caller ID, notes, and time can be sent to ThriveCart to create or update related records.

Can ThriveCart send data back to Abby Connect?

No. This is a one-way integration. Abby Connect sends information to ThriveCart, but data from ThriveCart cannot change or update anything in Abby. Abby does not import or modify data based on external systems.

What triggers are available in this integration?

Available triggers are New Call Record and New Message. Each time one of these occurs, details like receptionist name, transfer number, and call notes can be sent to ThriveCart for tracking or follow-up actions.

How do I set up the Abby Connect-ThriveCart integration?

You will need a Zapier account and your Abby Connect API key found in my.abby.com under Settings, Integrations, Zapier. In Zapier, select Abby Connect as the trigger app and ThriveCart as the action app to complete setup.

What kind of information can be shared with ThriveCart?

Abby Connect can send call and message details, including caller ID, call time, notes, and transfer numbers. Message fields like case type or caller location can also be shared based on your Zapier setup preferences.

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