How does the Abby Connect AI Receptionist integrate with tl;dv?
The integration uses Zapier to send new call or message data from Abby Connect to tl;dv. When a call or message is logged in Abby, a record can automatically be created in tl;dv with key call details like time, caller info, and notes.
Is the Abby Connect and tl;dv integration one-way or two-way?
It is a one-way integration. Data only flows from Abby Connect to tl;dv. You cannot use tl;dv to update or change any settings, records, or configurations inside Abby Connect.
What information is shared with tl;dv through this integration?
For New Call Record triggers, Abby sends details such as caller ID, notes, call start time, receptionist name, transfer number, and called number. Message triggers can include custom fields like caller location or case type.
What do I need to set up the Abby Connect and tl;dv connection?
You will need a Zapier account and an API key from your Abby Connect dashboard. Go to Settings, then Integrations, then Zapier to find your key. Connect Abby as a trigger app and tl;dv as the action within Zapier.
Can I use this integration to edit or update information in Abby?
No. The integration only sends data out of Abby Connect. It cannot pull data into Abby or change anything in your receptionist system. Abby only provides triggers for new calls or messages.
