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Abby Connect and Twilio Integration for Call Alerts

When Abby Connect logs a New Call Record, Zapier can send a Twilio SMS or voice notification that includes the caller ID and notes. Teams receive these alerts promptly, helping them follow up on inquiries or after-hours messages without checking separate dashboards. This one-way integration keeps communication organized through Zapier.

Use Cases

After-Hours Call Alerts for On-Call Teams: When Abby Connect logs a New Call Record, Zapier sends a Twilio alert containing the caller ID and call start time. The on-call teammate can respond promptly to ensure no important call is overlooked.
Message Notifications for Support Staff: When Abby Connect receives a New Message, Zapier delivers a Twilio notification with the caller name and phone number, if available. Your support staff can review the inquiry and manage follow-ups without waiting for manual updates.
Call Notes Sent to Your Team via SMS: Every New Call Record from Abby Connect prompts Zapier to send a Twilio SMS that includes receptionist notes and caller ID. Your team can review the context and plan next steps from wherever they are.
Sales Inquiry Alerts via Twilio: When Abby Connect logs a New Call Record, Zapier sends a Twilio notification to your sales team, including caller ID and notes. This helps your team identify new opportunities and respond faster.

Features

Call Notifications via Twilio: When Abby Connect logs a New Call Record, Twilio sends a notification with caller ID and call start time so teams can respond promptly.
Message Alerts for New Inquiries: Twilio delivers an alert each time Abby Connect receives a New Message, including the caller name and phone number if available, to keep staff informed.
Automatic Call Note Delivery: Twilio sends receptionist notes and caller ID from each New Call Record to the designated number, helping teams stay informed about each interaction.

Resources

FAQs

What does the Abby Connect and Twilio integration do?

This integration sends a Twilio notification each time Abby Connect logs a New Call Record or receives a New Message. The alert includes relevant details like caller ID and notes so your team can quickly see who reached out and what was discussed.

Is the Abby Connect and Twilio connection one-way?

Yes. It is a one-way integration through Zapier. Abby Connect sends data outward to Twilio, but Twilio cannot send information back to Abby Connect.

How do I set up the Abby Connect and Twilio integration?

To set it up, create a Zapier account, then generate an API key in your Abby Connect portal under Settings, Integrations, Zapier. Use that key in Zapier to connect Abby Connect as the trigger app and Twilio as the action app.

Which triggers are available for Twilio notifications?

The integration supports two triggers: New Call Record and New Message. Each trigger can send a Twilio alert containing relevant caller details, helping teams follow up on new interactions.

Can my team customize where Twilio notifications are sent?

Yes. Teams can configure Twilio to deliver alerts by SMS or voice call to a specific number, such as an on-call staff member, whenever Abby Connect logs a New Call Record or receives a New Message.

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